Return & Refund Policy

Last Updated: June 2026

Welcome to Osit Store. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

7-Day Return Policy

We offer a 7-day return policy from the date your order is delivered.

To be eligible for a return:

• The item must be returned within 7 days of delivery.
• The item must be unused and in its original condition.
• The item must be returned with its original packaging, accessories, manuals, warranty cards, and any free gifts included with the order.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to misuse, negligence, improper handling, water damage, or unauthorized repairs.
• Items with missing accessories, packaging, manuals, or warranty cards.
• Products showing physical damage after delivery.
• Clearance, discounted, promotional, or final-sale items.
• Digital products, software, downloadable content, or license keys once delivered.
• Any item returned after the 7-day return period.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your request, please provide:

• Your order number.
• Clear photos or videos showing the issue.
• A brief description of the problem.

After verification, Osit Store may offer a replacement, exchange, or refund, depending on the situation.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

If approved:

• Refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method whenever possible.
• Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for all return shipping costs.

• Return shipping charges are non-refundable.
• Original shipping charges (if any) are non-refundable.
• Customers must arrange and pay for the return shipment.
• We recommend using a trackable courier service, as Osit Store is not responsible for lost or damaged return shipments.

Order Cancellation

Orders may be canceled only before they have been shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return procedure after delivery.

Exchange Policy

We only replace items that are:

• Defective,
• Damaged upon arrival, or
• Incorrectly shipped.

Exchange requests must be submitted within 7 days of receiving the order.

Right to Refuse Returns

Osit Store reserves the right to refuse any return that does not meet the conditions outlined in this policy.

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Osit Store
Website: www.ositstore.com

By placing an order with Osit Store, you acknowledge and agree to the terms of this Return & Refund Policy.